By booking or receiving services at Lotus Lash Co., you acknowledge and agree to the following terms and conditions.

BOOKING & DEPOSIT

• A $30 non-refundable deposit is required to confirm your appointment.
• Your deposit goes toward your service total.
• Deposit must be received within 24 hours of booking or the appointment may be released.
• Cancellations or rescheduling within 24 hours, and no-shows, will forfeit the deposit.
• A new deposit is required to rebook after a late cancellation, late reschedule, or no-show.

LASH PROMISE

We’re happy to offer a complimentary 72-hour adjustment to ensure your lashes look and feel right.

• Please reach out within 72 hours to qualify for an adjustment.
• We’ll schedule a quick fix within 3 days of your message.

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Covers:

• Unusual shedding of over 50%
• Application issues such as twisting, lifting, or unevenness

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Does Not Cover:

• Oil-based or waterproof products
• Rubbing, picking, or improper aftercare
• Sleeping on lashes
• Style changes

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• Adjustment is a quick fix, not a full refill.

• One adjustment per appointment.

PAYMENTS & NO-SHOW

• Full payment is required immediately after service.
• Late cancellations, rescheduling within 24 hours, or no-shows will forfeit the deposit.
• A new deposit will be required to rebook.
• Leaving without payment may result in further action, including legal action if necessary.

APPOINTMENT PREP

• Please arrive on time. We are unable to extend beyond your scheduled appointment time.
• Please arrive with clean lashes and eye area.
• Please avoid oil-based or waterproof products around the eyes for at least 24 hours before your appointment.

FOREIGN REFILLS

• Foreign refills are accepted on a case-by-case basis.
• We’ll first assess your current extensions to make sure they are compatible with our products and application technique.
• If your existing set is not suitable for a refill, we may recommend a removal and new full set.

MOBILE PHONES

• We want your appointment to stay relaxing and distraction-free.
• Please keep your phone on silent and limit calls or messages during your service whenever possible.

EXTRA GUESTS

• Please come to your appointment alone unless a guest has been approved in advance.
• Limiting extra guests helps us maintain a safe, clean, and relaxing treatment environment.

REFUND POLICY

• All services are non-refundable.
• Allergies and sensitivities must be disclosed before your service.
• Reactions can occur and are not always predictable.
• Complimentary removal may be offered if appropriate following a reaction.

OUR RIGHT TO REFUSE SERVICE

We reserve the right to refuse or discontinue service if a client:

• Arrives repeatedly late or has multiple no-shows
• Does not follow salon policies
• Displays disruptive, unsafe, or inappropriate behavior
• Has a condition that may make the service unsafe

In these cases, payments already made remain non-refundable.

❥Thank you for respecting our time, work, and policies.